Survey Results
We poll health insurance customers monthly to get genuine feedback on their providers. Below are the figures for 2019 - 2020 so far. The results are shown as the company's average. If you have private medical insurance and have not yet been invited to take part, please contact us to receive your survey. If you would like information on an insurer that is not listed below, please call our help line on 0330 33 55 778.
Customer Service
Bupa
6/10
Aviva
Vitality
7/10
9/10
Axa
9/10
G&M
9/10
Was the claim paid in full?
Bupa
7/10
Aviva
Vitality
7/10
9/10
Axa
9/10
G&M
Pending
Happy with premium?
Bupa
80%
Aviva
Viatlity
85%
95%
Axa
98%
G&M
Pending
Speed of treatment
Bupa
7/10
Aviva
Vitality
7/10
9/10
Axa
9/10
G&M
Pending
Main benefits not covered
Bupa
Condition
Aviva
Vitality
Condition
Condition
Axa
Condition
G&M
Pending