Survey Results

We poll health insurance customers monthly to get genuine feedback on their providers.  Below are the figures for 2019 - 2020 so far.  The results are shown as the company's average.  If you have private medical insurance and have not yet been invited to take part, please contact us to receive your survey.  If you would like information on an insurer that is not listed below, please call our help line on 0330 33 55 778.

Customer Service

Customer Service

Bupa

6/10

Aviva

Vitality

7/10

9/10

Axa

9/10

G&M

9/10

Calculator

Was the claim paid in full?

Bupa

7/10

Aviva

Vitality

7/10

9/10

Axa

9/10

G&M

Pending

Happy Family

Happy with premium?

Bupa

80%

Aviva

Viatlity

85%

95%

Axa

98%

G&M

Pending

Senior Physiotherapy

Speed of treatment

Bupa

7/10

Aviva

Vitality

7/10

9/10

Axa

9/10

G&M

Pending

Medical form with stethoscope

Main benefits not covered

Bupa

Condition

Aviva

Vitality

Condition

Condition

Axa

Condition

G&M

Pending